![]() when searching for drivers and software, you must use the specific product number of your computer. If you choose to change the operating system, the default fingerprint reader drivers and programs provided by hp for your computer model might not be compatible, and the fingerprint reader will not work as a result. to provide an accurate resolution, i need a few more details. i appreciate the steps you have performed and have certainly done a good job. ![]() ![]() i understand that you have an hp pavillion dv7 laptop and the fingerprint sensor does not work in windows 10. Let me take a moment to thank you for posting on the hp support forums. go to the microsoft article windows 10 release information (in english), select the windows version, and then select known issues and notifications. verify whether you are experiencing a known issue. If the fingerprint reader stopped working after a windows update, use the following procedure.
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